Last updated: 30 October 2023

Introduction

Welcome to Dustup Ltd. This privacy policy outlines our practices regarding the collection, use, sharing, and protection of your personal information when using our esports tournament bot service.

1. Company details

• Legal name: Dustup Ltd
• Registered address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom
• Data privacy contact: For any data privacy concerns, please contact hello@dustup.gg.

2. Information collection

We collect the following types of data:

• Organisers: Discord username, Discord server channels and roles, competition details.
• Players: Discord username, team names, in-game player handles, Dustup-hosted game performance metrics.
• Marketing: Names and email addresses for those opting into product updates and marketing communications.
• Payment processing:  Managed via Stripe. For details on how payment data is handled and protected, please refer to Stripe's privacy policies.

Data is gathered directly when users add our bot to a Discord server, sign up for tournaments, and participate in competitions

3. Information use

• Purpose: The data is used to deliver and enhance our services, operate tournaments, provide customer support, and conduct marketing activities.
• Tournament operation: Discord account information and game performance metrics are utilized for automating tournament communication, role management, and delivering ongoing performance analysis.

4. Data sharing and disclosure

• Third-party storage: We use third-party database and CRM providers to store user data. The security of these providers is reviewed continuously.
• Legal disclosure: Data may be disclosed in response to lawful requests. We will never sell user data. In the event of a business transfer, such as an acquisition, user data may be included in the transfer.

5. Data storage and security

• Location: Data is stored on servers internationally due to our distributed team and third-party service usage.
• Security measures: We implement encryption for data both at rest and in transit, and regularly monitor our third-party vendors' security practices to ensure that data is handled responsibly.
• Data retention: We retain the personal data collected for a period of seven (7) years from the date of your last usage of our services. The purpose of retaining your personal data for the specified period includes, but is not limited to, the following:
  • To comply with any legal obligations, if any arise.
  • To resolve disputes, if any arise.
  • To support business operations and ensure the continued provision of services to our users.
  • To conduct research and analysis aimed at improving our services.

6. User rights and preferences

• Users have the right to request access to, correction of, deletion of their personal data, and restriction of processing. Users also have the right to data portability and the right to object to processing. Please contact hello@dustup.gg to exercise any of these rights.

7. Cookies and tracking technologies

• Our site uses essential cookies for service functionality and non-essential cookies for marketing and service improvement.

8. Policy changes

• Updates: We will proactively inform users of any significant changes to this privacy policy via our official Discord server (and email when available).

9. Children’s privacy

• Age limit: Our service is not aimed at children. Users must be 13 years or older. By using the service, users affirm they are over 13.